Increased competition

Digital-first challengers to traditional banking institutions are reshaping customer expectations with faster, cheaper, and more flexible services. Even well-established and popular traditional brands are not immune to margin pressure and customer retention issues.

Negotiation training helps teams articulate their unique value, differentiate through trust and stability, and build partnerships that respond to modern demands.

Rising expectations

Customers expect personalised service, ethical practices, and digital ease. With multigenerational customers and teams at play, internal and external messaging needs to speak to all.

Negotiators need emotional intelligence and adaptability, with training helping them develop the skills they need to build rapport across cultural, generational, and digital divides.

Cyber risk and security breaches

How well are your technology leads negotiating the demands of digital and cyber security transformation? At every step, confidence in negotiation helps keep the program’s momentum and budget on target. Navigating efficiently towards the programme goal requires negotiating skill.  Mutual gain relationships with key  stakeholders are won by good negotiators. The success of your organisation’s digitalisation and security programmes is not just about the design, it’s about how well each technology lead and project manager negotiates with their stakeholders, externally and internally.